Warranty&Certificate
Warranty System

Limited Warranty 

CUE Co. will repair or replace, free of charge, any part or parts of the products that are defective in material or workmanship or both. Transportation charges on parts submitted for repair or replacement under this Warranty must be borne by purchaser. This warranty is effective for the time period and subject to the conditions provided for in this policy. For warranty service, find the nearest Authorized Service Dealer by contacting the place of purchase or CUE Co. THERE IS NO OTHER EXPRESSED WARRANTY. IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR FROM PURCHASE, OR TO THE EXTENT PERMITED BY LAW ANY AND ALL IMPLIED WARRANTIES ARE EXCLUDED. LIABILITY FOR CONSEQUENTIAL DAMAGES UNDER ANY AND ALL WARRANTIES ARE EXCLUDED TO THE EXTENT EXCLUSION IS PERMITTED BY LAW. Some states do not allow limitations on how long an implied warranty lasts, and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

CUE Co. 

WARRANTY PERIOD

   Application

CONSUMER USE

Commercial Use

General Product

1 year Or 600 hours

1 year Or 600 hours


The warranty period begins on the date of purchase by the first retail consumer or commercial end user, and continues for the period of time stated in the table above. “Consumer use” means personal residential household use by a retail consumer. “Commercial use” means all other uses, including the commercial, income producing or rental purpose. Once the engine has experienced commercial use, it shall thereafter be considered as a commercial use engine for purpose of this warranty. Engines use in competitive racing or commercial or rental tracks are not warranted.

A two-year warranty applies to the emission control system on engines certified by EPA and CARB.


Important

“Warranty registrations is necessary to obtain limited warranty on CUE Co., engines. The warranty registration card must be returned within 15 days of purchase for limited warranty to be valid”


About Your Product Warranty

CUE Co. welcomes warranty repair and apologizes to you for being inconvenienced. Any Authorized Service Dealer may perform warranty repairs. Most warranty repairs are handled routinely, but sometimes warranty service may be inappropriate. For example, warranty would not apply if an engine is damaged because of misuse, lack of routine maintenance, shipping, handling, warehousing and improper installation. Similarly, warranty is void if the serial number on the engine has been removed or if the engine has been altered or modified. If a customer differs with the decision of the Service Dealer, an investigation will be made to determine whether the warranty applies. Ask the Service Dealer to submit all supporting facts to his Distributor or the factory for review. If the distributor or the factory decides that the claim is justified, the customer will be fully reimbursed for those items that are defective. To avoid misunderstanding, which might occur between the customer and the dealer, listed below are some of the causes of engine failure that the warranty does not cover.

 

Normal wear:

Engines and generators, like all mechanical devices, need periodic parts service and replacement to perform well. Warranty will not cover repair when normal use has exhausted the life of a part of an engine.

Improper maintenance:

The life of an engine or your equipment depends upon the conditions under which it operates, and the care it receives. Some applications, such as tillers, pumps, and rotary movers, are very often used in dusty or dirty conditions, which can cause what appears to be premature, wear. Such wear, when caused by dirt, dust, spark pug cleaning grit, or other abrasive material that has entered the engine because of improper maintenance is not covered by warranty.


This warranty cover engine related defective material and/or workmanship only, and not replacement or refund of the equipment to which the engine may be mounted. Nor des the warranty extend to repairs required because of:

1.  Problems caused by parts that are not original CUE Co., parts.

2.  Equipment controls or installations that prevent starting, cause unsatisfactory engine performance, or shorten engine life. (Contact equipment manufacturer.)

3.  Leaking carburetor, clogged fuel pipes, sticking valves, or other damage, caused by using contaminated or stale fuel. (Use clean, fresh, lead-free gasoline.)

4.  Parts which are scored or broken because an engine was operated with insufficient or contaminated lubricating oil, or and incorrect grad of lubricating oil (check oil level daily or after every 8 hours of operation. Refill when necessary and change at recommended intervals.) Engine damage may occur if oil level is not properly maintained. Read Operating & Maintenance Instructions.

5.  Repair or adjustment of associated parts or assemblies such as clutches, transmissions, remote controls, etc., which are not manufactured by CUE Co.

6.  Damage or wear to parts caused by dirt, which entered the engine because of improper air filter maintenance, re-assembly, or use of a non-original air filter element or cartridge. Read Operating & Maintenance Instructions.

7.  Parts damaged by over-speeding, or overheating caused by grass, debris, or dirt, which plugs or clogs the cooling fins, or flywheel are, or damaged caused by operating the engine in a confined area without sufficient ventilation.

8.  Engine or equipment parts broken by excessive vibration caused by a loosen cutter blades unbalanced blades or loose unbalanced impellers, improper attachment of equipment to engine crankshaft, over speeding or other abuse in operation.

9.  A bent or broken crankshaft, caused by striking a solid object with the cutter blade of a rotary lawn mower, or excessive v-belt tightness.

10. Routine tune-up or adjustment of the engine.

11. Engine or engine component failure, i.e., combustion chamber, valves, valve seats, valve guides, or burned starter motor winding, caused by the alternated fuels such as, liquefied petroleum, natural gas, altered gasoline’s etc.

Warranty is available only through service dealers, which have been authorized by CUE Co., please contact the place of purchase or CUE Co. for a Service Dealer near you.


California & us epa emission control warranty statement

The U.S. Environmental Protection Agency (EPA), the California Air Resources Board (CARB) and CUE Co. are pleased to explain the Federal and California Emission Control System Warranty on your small nonroad engine. In California, new small nonroad engines must be designed, built and equipped to meet the State’s stringent and anti-smog standards. CUE Co. must warrant the emission control system on your small nonroad engine for the periods of time listed above listed above provided there has been no abuse, neglect or improper maintenance of your small nonroad engine.

Your emission control system may include parts such as the carburetor, or fuel-injection system, the ignition system and catalytic converter. Also included may be hoses, belts, connectors and other emission-related assemblies.

Where a warrantable condition exists, CUE Co. will repair your small nonroad engine at no cost to you including diagnosis, parts and labor.


Owner’s Warranty Responsibilities

As the small nonroad engine owner, you are responsible for the performance of the required maintenance listed in your Owner’s Manual. CUE Co. recommends that you retain all receipts covering maintenance on your small nonroad engine, but CUE Co. cannot deny warranty solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance.

As the small nonroad engine owner, you should, however, be aware that CUE Co. may deny you warranty coverage if your small nonroad or part thereof has failed due to abuse, neglect, improper maintenance or unapproved modifications.

You are responsible for presenting your small nonroad engine to CUE Co. distribution center as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days.

If you have any questions regarding your warranty rights and responsibilities or request warranty service you should contact either the place of purchase or CUE Co., c/o Service Manager, Engine and Equipment Service Division.


Important note:

This warranty statement explains your rights and obligations under Emission Control system Warranty (ECS Warranty), which is provided to our by CUE Co. pursuant to California law, CUE Co. also provides to original purchasers of new CUE Co. engines. CUE Co. Limited Warranties for New engines & other Equipment associated with the engine (CUE Co. Products Warranty), which is enclosed with all New CUE Co. engines and products on a separate sheet (Click it). The ECS Warranty applies only to the emission control system of your new engine. To the extent that there is any conflict in terms between the ECS Warranty and the CUE Co., Warranty, the ECS Warranty shall apply except in any circumstances in which the CUE Co. Product Warranty may provide a longer warranty period. Both the ECS Warranty and the CUE Co. product Warranty describe important right and obligations with respect to your new engine.

CUE Co. at its location in Ontario, California can perform warranty service or any authorized service dealer near you. At the time of requesting warranty service, evidence must be presented of the date of sale to the original purchaser. The purchaser shall pay any charges for transporting the product to and from the place when the inspection and/or warranty preformed. The purchaser shall be responsible for any damage or loss incurred in connection with the transportation of any engine or any part(s) thereof submitted for inspection and/or warranty work.

If you have any questions regarding your warranty rights and responsibilities, you should contact CUE Co.